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The Federal Authority for Identity and Citizenship provides 24 proactive services to customers
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Director of the Customer Happiness Department at the Federal Authority for Identity, Citizenship, Customs and Ports Security, Nasser Ahmed Al Abdouli, confirmed that the authority has implemented a number of important innovative projects that have contributed to improving the quality of services provided to the public

Director of the Customer Happiness Department at the Federal Authority for Identity, Citizenship, Customs and Ports Security, Nasser Ahmed Al Abdouli, confirmed that the authority has implemented a number of important innovative projects that have contributed to improving the quality of services provided to the public, the most important of which are the proactive services project and a future project to adopt a face print to identify individuals when completing their transactions.

He said that the authority has converted 24 of the 46 main services it provides to proactive services, and the customer can obtain them without submitting a request, such as the passport renewal service for citizens, where the customer is notified that his passport is about to expire, within two weeks or a month, and a message is sent A text message to him, including a link, that includes his passport renewal data, filled in, in an integrated manner, and he only has to make sure that the data is correct and pay the fees, and as soon as he pays, his renewed passport will reach his home within 24 hours.