His Highness, Chairman of the Executive Council of the Emirate of Dubai, indicated that the policy is a road map and work agenda for all government agencies in Dubai
His Highness, Chairman of the Executive Council of the Emirate of Dubai, indicated that the policy is a road map and work agenda for all government agencies in Dubai to provide smooth, proactive and integrated services that keep pace with the expectations of customers.
This came during the Executive Council's adoption of the "360 Services Policy", which was developed by the Dubai Model Center of the General Secretariat of the Executive Council in cooperation with the Dubai Digital Authority and in coordination with the relevant government agencies, which aims to continue improving and developing government services, taking them to exceptional pioneering levels.
360 . Service Policy Principles
The 360 services policy seeks to achieve the desired goals by working with eight main principles that unify the work of government agencies in providing services, including: a digital experience based on providing digital and real-time services, adopting the digital identity as a single entry system, providing full support to the customer, and proactive services that enhance communication With customers since the start of providing services, prior knowledge of their needs and reducing effort on them, integrated, interconnected, chain and specialized services and data that reduce and facilitate customer data requirements and services, and dedicated and unified channels according to customers’ preferences that are available around the clock and apply the best standards for providing services.
The principles of the policy also include the efficiency of services that enhance creativity and innovation in providing services, periodic follow-up, improving efficiency and effectiveness indicators, focusing on customers by placing customers’ needs and expectations at the heart of continuous improvement processes, and designing integrated and creative trips for customers.